The acquisition of Trident aligns well with Service Express’ broader strategy to provide the absolute best experience for IT professionals in the data center worldwide. Solutions delivered by Service Express offer long-term Trident customers additional options for their IT infrastructure needs beyond multivendor support, including Cloud, Managed Services, Hardware Solutions and more. In the coming months, Trident customers will have the right parts locally stocked before placing a service ticket with the help of OnDeck® Predictive Sparing®.
“Trident is thrilled to join the Service Express team,” said Steve Studley, CEO of Trident Computer Resources. “Our companies have long been aligned in our ethos and commitment to service. Service Express brings extra resources and innovation to our newly combined customer base. In the coming months, our clients will see increased service offerings and additional tools through ExpressConnect® to improve their service experience.”
Service Express is the highest-rated solution provider in its space with an industry-leading Net Promoter Score (NPS) of 91 and has worked alongside IT teams to optimize performance in the data center for over 25 years. The company leverages multivendor expertise, a reliable global hardware distribution network that alleviates supply chain delays, and its proprietary technology, ExpressConnect, to provide companies with tools to automate support in the data center.
“Trident has a strong reputation for providing great multivendor support to enterprise customers around the world,” said Ron Alvesteffer, President and CEO of Service Express. “They’ve not only increased service levels but have also saved their customers significant dollars. Trident is a great fit, and we look forward to offering existing customers an expanded and innovative portfolio of data center solutions powered by Service Express’ best-in-class service.”
For more information on Service Express and the company’s unparalleled expertise, visit serviceexpress.com.
About Service Express
Service Express is an industry-leading data center solutions provider specializing in global multivendor maintenance, cloud, managed services, hardware solutions and more. Companies around the world trust Service Express to deliver reliable end-to-end support. With its flagship technology, ExpressConnect®, Service Express works alongside IT teams to automate and streamline support with monitoring, ticketing, integrations and account management. For more information, visit serviceexpress.com.
About Trident Computer Resources
Trident is a multivendor data center services provider specializing in third-party maintenance (TPM) and technical support for more than 20 years. The company supports clients across multiple industries, focusing on financial institutions, gaming, energy, government, healthcare and higher education.
SOURCE Service Express